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Business Analyst

POSITION DESCRIPTION

Job Title: Business Analyst

Location: 54-56 Sydenham Rd Marrickville NSW 2204

Salary: $90,000 + super

Responsibilities: Assist Bakeland (trading as Brickfields Bakery) to review and develop current systems, processes and procedures to maximise operational resources and capacity, and deliver sustainable strategies and outcomes.

Reporting to: Managing Director and General Manager

Qualifications and Requirements: Bachelor degree or higher qualification in Business, Accounting or Finance with at least two years of professional experience in similar industry

Duties:

  • Crafting and documenting a business strategy to both improve the level of customer service provided to its retail customers and wholesale accounts, and to improve the quality of the products that are made and sold
  • Developing and implementing a wholesale customer feedback survey
  • Collecting and interpreting and analysing customer feedback including tracking and monitoring customer satisfaction
  • Reviewing current communication and interactions between different departments and locations
  • Organising weekly meetings with the directors, cafe manager and bakery team to discuss any operational issues within company’s operations
  • Gathering and organising the information and evidence about these issues or problematic procedures and providing best solutions to overcome these business issues
  • On agreement with management implementing best business improvement procedures and demonstrating and presenting to the staff the new improved business organisation work flows
  • Discussing with staff any suggestion or changes to the business strategy that may afford further improvements
  • Analysing and documenting improvements to the management of the baking system procedures to ensure greater efficiencies and reduction in waste
  • Analysing and documenting improvements to the environmental impact of the business
  • Reviewing forms and internal management reports, planning studies of further work issues and procedures, documenting these and making recommendations
  • Planning and managing company’s work flow chart, maintaining and updating weekly and monthly management reports and related analysis
  • Developing and updating business process data documentation and work guidelines
  • Preparing business policy and procedure manuals
  • Performing a cost-benefit and return on investment analysis for new proposed systems to aid management in making system implementation decisions

 How to apply: Email CV and cover letter to jobs@brickfields.email